Device
Confirm compatibility.
Check that your exact device and regional version support eSIM, and that it is not locked to another carrier. An EID can indicate eSIM capability, but it does not replace checking the exact model.
Installation guide
Install your eSIM with confidence.
A clear setup guide for iPhone, iPad, and Android devices. Read your plan instructions first, then follow the path for your device.
Before installation
A few checks before you add the line.
These checks help you avoid common setup issues before you begin.
Details
Keep the purchase information open.
Have your purchase email, QR code, and any manual installation details available. A second screen can make scanning a QR code easier.
Timing
Read the plan instructions first.
Installation and activation conditions can differ by plan. Review the product and delivery instructions before deciding when to add the eSIM.
Device instructions
Choose your device.
The names of device menus vary by model and operating system. Use these paths as a guide and follow the prompts shown on your device.
iOSiPhone and iPad+
How to install an eSIM on iPhone or iPad
On iPhone or iPad, connect to Wi-Fi, open Settings, choose Add eSIM from Cellular or Mobile Data, then scan the QR code or enter the installation details supplied with your purchase.
- Connect to Wi-Fi.Open a stable Wi-Fi connection before starting the setup.
- Open the eSIM option.Go to Settings and look for Cellular or Mobile Data, then choose Add eSIM or Add Cellular Plan.
- Scan or enter the setup details.Use the QR code from your purchase information. If your order provides manual details, use the manual entry path on your device.
- Follow the on-screen prompts.Give the new line a clear label so you can identify it later, then complete the setup steps shown by your device.
AndroidAndroid phones and tablets+
How to install an eSIM on Android
On Android, connect to Wi-Fi, find Add eSIM in the SIM or mobile-network settings, then scan the QR code or enter the installation details supplied with your purchase. Menu labels vary by phone.
- Connect to Wi-Fi.Use a stable connection while the eSIM profile is being added.
- Find the SIM settings.Look for Network & internet, Connections, SIM manager, or Mobile network. The name depends on the device manufacturer.
- Add an eSIM.Choose Add eSIM, Add mobile plan, or a similar option, then scan the QR code or choose manual entry when supplied.
- Finish the device prompts.Label the line and complete the steps on screen. Menu names and order can differ across Android brands and software versions.
After installation
Choose the right line for data.
Once the eSIM is on your device, use your plan instructions and device settings to decide when to turn it on and which line provides mobile data.
- Open your device’s SIM or mobile network settings.
- Select the AeriSIM line for mobile data when the plan instructions tell you to.
- Enable data roaming for that line only when the plan or setup instructions require it.
- Review automatic data switching and your home line’s roaming settings before using mobile data.
If something does not work
Start with the simple checks.
Avoid deleting an installed eSIM while you are troubleshooting. Review the purchase details and device settings first.
I cannot scan the QR code.
Open your device’s Add eSIM flow before scanning. If the code is on the same phone, show it on a second screen or use the manual installation option only when those details were provided with your order.
The eSIM is installed, but I have no data.
Confirm that the AeriSIM line is selected for mobile data, then review the plan instructions for roaming or network settings. Check the destination and plan details before changing or removing the eSIM.
The setup code is rejected.
Check whether the profile was already added in your SIM settings. Keep the code and purchase details available, then contact support with your order information if you still need help.
Need a hand?
Get the right next step.
Check your device before purchasing, or contact AeriSIM with your order and device details if you need help.